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Customer
Reviews
Never
in my many years of working with a dealership for the purchase of a
new car have I been as satisfied with the process as I was in dealing
with Napleton's Palatine Mazda -formerly Roto Mazda
-(except for the purchase price naturally).Â
Â
Jeremy
seemed very dedicated in keeping me up to date in
the procurement process and when delivery was due. The car was
ready when promised,
the demonstration of the car features was thorough. The
financial
paperwork was efficiently done with no high pressure sales pitch to
buy an extra bumper or wheel. Everyone I met at the dealership wanted
to be sure that I was satisfied with the transaction.Â
Â
I
know you made a pretty good deal and I'm happy-Â so
what else is there?Â
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- Bill Roberts Once again Napleton's Palatine Mazda (formerly Roto) is the best! Still another great experience. Great price, great service from Joe McAvoy to all that helped make buying a fun and exciting time. I will certainly return and recommend every one to experience the right way to buy a car. Thanks Again
-Keith B.
Thank YOU, especially Ryan P. and Joe M., for the great attention, deal, and service in helping
me into the lease.
- Merrill
I wanted to take a moment to share with you about the consistent fantastic customer service that I received at your dealership from Anthony Rinchiuso and his team. Anthony is a pleasure to deal with.  He goes above and beyond for his customers and makes them feel valued and appreciated.Â
-Ann
B.
I wanted to take a moment to share with you about the consistent fantastic customer service that I received at your dealership from Ryan Powles. Ryan is a pleasure to deal with. He goes above and beyond for his customers and makes them feel valued and appreciated. I feel very comfortable referring clients to Ryan.
- Ann
Babiarz
Thanks for your help and I love my Mazda! I went to Ohio and was in ice and snow and even though it is small and gets 33 miles to the gallon, it handled it very well and everyone that rides in it likes it! It has all the things I was looking for in a car and more!
- With Love and appreciation, Emmett Sylvester
Very easy, helpful, and best of all, an amazing price!
-Christopher Pa
Thanks for your help and I love my Mazda! I went to Ohio and was in ice and snow and even though it is small and gets 33 miles to the gallon, it handled it very well and everyone that rides in it likes it! It has all the things I was looking for in a car and more!
- With Love and appreciation, Emmett Sylvester
Very easy, helpful, and best of all, an amazing price!
-Christopher Pa
Customer Ratings From our Phone
SurveysÂ
How easy to make appointment? 5   Â
How prompt was service adviser? 5 Â
How prompt in providing vehicle? 5 Â
Rate overall quality of service? 5  Â
Likely to return to dealership? 5 Â
Rate the service experience? 5  Â
Comments
I love this place!
- JULIEÂ
Work completed on first visit? Yes
Rate quality of work performed? 5
Rate overall appearance of dept.? 5
How satisfied with overall experience? 5
Likely to recommend dealership? 5
Comments
Excellent service. Willing to take care of each customer like they are family!Â
-GEORGEÂ
Work completed on first visit? Yes
Rate quality of work performed? 5
Rate overall appearance of dept.? 5
How satisfied with overall experience? 5
Likely to recommend dealership? 5
Comments
Outstanding service. Kim in Service and her entire team are the best! A Roto Customer for life!Â
-STEVE
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Real good experience.
-Kasicki
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Good job all around.
-Mandell
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 4
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
-Agarwal
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Have purchased before, but this was the best experience.
-Koziar
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
By far the best experience.
-Greenstein
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 4
How likely to refer friend to dealership? 5
Comments
We liked Ryan, Gary and Kim. It is a high compliment we bought a car here.
-Kielp
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
Very enjoyable experience.
-Ciampa
How knowledgeable was the sales person? 5
How well did the sales person listen to needs? 5
How well sales person explain features? 5
Rate overall professionalism of sales person? 5
How well warranty & maintenance explained? 5
How likely to refer friend to dealership? 5
Comments
They did a great job.
-Montes
Wonderful experience, Simple to deal, no bargaining, every one at the dealership were friendly and knowledgeable.
-Syed
Kudo - Napleton's Palatine Mazda (formerly Roto Mazda), Palatine, IL
overall great buying experience. I didn't feel pressured and Joe at Napleton's Palatine Mazda (formerly Roto Mazda) was a pleasure to deal with.
-Wendell
