We had a positive experience at this dealership. We started the process with Kamila, who helped us look at and test drive the cars we had been eyeing online. She was incredibly efficient and worked around our schedule. Although we didn’t have time to purchase a vehicle that day, she kept communication open after we left, and we were able to work out pricing and a time to come back. When we returned, Parth was very kind and helped us complete the purchase. He took the time to go over all the final details with us, and we really appreciated that he stayed well past closing to make sure we were satisfied and that the vehicle was ready for us to take home. Overall, the entire process was easy and stress-free, thanks to the wonderful customer service from Kamila, Parth, and the rest of the team. We really appreciate all their help and would recommend this dealership!

Thank you for everything Palatine Mazda! Sales and service staff amazing especially the General Sales Manager Sevan! Would give 10 stars if I could!

Super easy and quick process selling my vehicle super honest about pricing too thanks to Gustavo!

I bought a used car and two days later it had an issue. I brought it back and they fixed it without any hassles. They were very honest and up front! Especially the manager Sevan. He answered my email on a Sunday reassuring me they would make sure I was satisfied.

I had a great experience with Parth and Victor. They were both very helpful and made the whole leasing process easy. They even stayed late to make sure everything was fully completed. I really appreciate their time and great customer service. Highly recommend!!

The maintenance staff were always welcoming. The lobby was very clean and comfortable and the coffee tasted great while you waited! Frankie stood out for his exceptional customer service, he explained the car issues in a way that was easy to understand. “Thank you so much for your hard work and all your help with the recent repairs. I truly appreciate your prompt support and dedication." Joyce McCarthy

Maryna made my car-buying experience the best I’ve had out of all the cars I’ve purchased over the years. She was incredibly friendly, professional, and made the entire process fast, easy, and stress-free. No pressure, no unnecessary waiting—just great service from beginning to end. If you’re looking for a Mazda, I highly recommend asking for Maryna. She truly made the whole experience enjoyable. Thank you, Maryna!

Great buying experience with both Malik, Kamila and Victor from Palatine Mazda. Comms was simple, transparent and very fair. Very much appreciated the efficiency, not being treated like this was my first car purchase. If you want a simple, pressure free purchasing experience with some creative financing then suggest you swing by here and save yourself some time.

Mark and Donie ensured I got the most efficient and welcoming service possible. They got me a new car lease in less than a week, worked with me through out the whole application, and got me the best possible deal. They stayed past closing and never showed a sign of exhaustion once even though I had been there for 3 hours straight. I can’t recommend the service here enough. I almost am worried that they ruined every other car dealership for me. 10/10

I recently purchased a 2026 Mazda CX‑5 from Napleton Mazda in Palatine, and the experience was excellent from start to finish. Dan was my sales consultant, and he made the process incredibly easy. He was knowledgeable, easygoing, and never once pressured me during the sale. He took the time to answer all my questions, and while I was meeting with the Finance Department, he prepped my new car for delivery. When I finished, Dan walked me through the key features of the CX‑5 and even helped me set up Apple CarPlay. The dealership itself is modern and clean, with a comfortable waiting area offering water and coffee. Overall, a smooth and enjoyable buying experience — highly recommended.

Excellent dealership and we worked with a great sales guy! Mario Escobar is great to work with. Showed us several options and was patient and kind.

My experience with Napleton Mazda was amazing! Thank you!!