Mark and Donie ensured I got the most efficient and welcoming service possible. They got me a new car lease in less than a week, worked with me through out the whole application, and got me the best possible deal. They stayed past closing and never showed a sign of exhaustion once even though I had been there for 3 hours straight. I can’t recommend the service here enough. I almost am worried that they ruined every other car dealership for me. 10/10

I recently purchased a 2026 Mazda CX‑5 from Napleton Mazda in Palatine, and the experience was excellent from start to finish. Dan was my sales consultant, and he made the process incredibly easy. He was knowledgeable, easygoing, and never once pressured me during the sale. He took the time to answer all my questions, and while I was meeting with the Finance Department, he prepped my new car for delivery. When I finished, Dan walked me through the key features of the CX‑5 and even helped me set up Apple CarPlay. The dealership itself is modern and clean, with a comfortable waiting area offering water and coffee. Overall, a smooth and enjoyable buying experience — highly recommended.

Excellent dealership and we worked with a great sales guy! Mario Escobar is great to work with. Showed us several options and was patient and kind.

My experience with Napleton Mazda was amazing! Thank you!!

Purchasing my very first vehicle was a tough decision by itself, but I truly couldn't have asked for a better experience with Mazda. From beginning to end, Chris made the entire process smooth, straightforward, and stress-free. As a first-time buyer, I had plenty of questions, and he took the time to listen to my needs, address every concern, and ensure I felt confident in my decision. Chris was knowledgeable, patient, and professional throughout the entire process. It was clear that he genuinely cared about helping me find the right vehicle rather than simply making a sale. His expertise and transparency made the experience comfortable and I never felt pressured at any point. I absolutely love my new premium Mazda CX-5 and I'm incredibly grateful for the outstanding customer service I received. If you're considering purchasing a vehicle, I highly recommend working with Chris. His professionalism, attention to detail, and commitment to his customers made my first car-buying experience one I'll always remember. Thank you for making such an important milestone such a positive outcome.

Second one bought from napleton palatine.and just a very easy straightforward transaction. Walter answered my questions and knew the product

Elijah was courteous and knowledgeable throughout the whole process. Great experience overall, and I’d recommend asking for him if you’re shopping there

I had a great experience purchasing my vehicle at Napleton's Palatine Mazda. My sales representative, Maryna, was incredibly helpful throughout the entire process. She was knowledgeable, patient, and made everything easy from start to finish. She answered all of my questions and made sure I felt comfortable every step of the way. Overall, it was a smooth, stress-free car buying experience. I highly recommend Napleton's Palatine Mazda, and if you have the chance, ask for Maryna!

Helpful and friendly salespeople. Would highly recommend giving them a look.

Upfront and honest - Maryna was the best!

I had the opportunity to visit the dealership and had an amazing experience. I got in touch with Mark who was in sales. He went above and beyond to help me with the vehicle that I express my interest. He went through the vehicle detailed and did multiple test drive. Very knowledgeable about the vehicle and did a test drive the car. Vehicle was for my son so I wanted to make sure safety features were the most valuable for me. Mark did outstanding job considering my request. I end up purchasing cx5 few weeks ago. I strongly recommend anyone looking for Mazda to see Mark here. The over all team is fantastic. Thank you Mark. You rock.