Lupe was super helpful for me getting my car! No BS, and listened to our needs

I had a wonderful experience purchasing my Mazda! The dealership was welcoming, professional, and made the entire process smooth and stress-free. Marina was absolutely amazing! She was friendly, patient, helpful, and attentive to every detail. She made me feel comfortable, answered all my questions, and made the whole experience enjoyable. I truly appreciate her excellent customer service and the time she took to help me find the right car. I highly recommend this dealership and especially Marina to anyone looking to purchase a vehicle. Thank you for making this such a positive experience!

I walked out of many lots due to rude salesmen—but that did not happen here! Angel was fantastic, and he’s such a great new addition to their team!

We live in the city but make the trek out to Palatine anytime our car needs service because their team cannot be beat! When taking our car in last month, we were helped by Frankie who I can’t recommend enough. He was kind, knowledgeable and made our experience there another 10/10. Thank you so much Frankie for all of your help!

Low pressure and found exactly what I was looking for at a price that worked. Maryna is the best and remains extremely helpful after the sale. Best car buying experience I’ve ever had.

I recently upgraded my older Mazda to the new hybrid model and the entire experience with the sales team was absolutely stellar! A special shout out to Maryna, who made the transition seamless and stress-free. She was incredibly patient, knowledgeable and truly listened to what i was looking for rather than just trying to make a sale. She guided me expertly so that i got the best value and configuration that suited my needs. Highly recommend working with her and the whole team.

⭐️⭐️⭐️⭐️⭐️ Fantastic car-buying experience from start to finish! A huge kudos to Mark Semp, who did an outstanding job throughout the entire process. From the initial test drive all the way to handing us the keys, he was professional, knowledgeable, friendly, and never made us feel pressured. Mark made the whole experience smooth, straightforward, and genuinely enjoyable. He took the time to answer our questions, made sure we were comfortable with everything, and really went above and beyond. One of the best car-buying experiences we’ve had. Highly recommend—and if you go, ask for Mark! Thank you again for the excellent service!

Parth in sales and Donny in finance were great. Made the process of buying a car simple and easy.

“Had an incredible experience buying my car at Napleton Mazda in Palatine! Even though I wasn’t buying a brand-new 2026 model, Maryna still treated me with so much care and attention. She was truly amazing—warm, knowledgeable, and informative, keeping the whole process short, sweet, and completely seamless. Highly recommend working with her!" Thank you again Maryna for all your help!!

Great customer service Parth! He made the process of buying a car smooth and easy!

Great all around experience.

Parth is extremely knowledgeable, helpful, trustworthy, and patient in dealing with us. Our preferred color was not there so he stayed late to arrange for the purchase of a blue Mazda CX-30, which arrived at the dealership the very next day. He was excellent from start to finish.