The staffs were very professional and friendly they got us in right away even though it was a short notice plus we got a free car wash after the service really appreciate it looking forward to doing business again...thanks again Frankie!

The best experience with our Mazda Agent Elijah. He really knows what customer wants and needs in details, all assistance and trust was so excellence and make you feel comfortable thats very important to me. You can tell from the door when he greet me as I was looking around he give me the best welcoming feeling that this the place to get a car.We start to get Mazda cx90 for my daughter and Mazda cx5 for me and the next step to get my younger daughter a mazda cx30 all 2026. We are Mazda Family .Thank you Elijah and to Mazda Palatine ...

The people here are very nice and we felt comfortable buying a new car with them.

I recently purchased my first car as a new driver—a 2018 Mazda CX-5—and I couldn't be happier with my experience at Napleton's. I visited the dealership twice, and both times the staff was welcoming, professional, and helpful. I had the pleasure of working with Maryna, who was incredibly kind, patient, and knowledgeable throughout the entire process. She took the time to understand what I was looking for and helped me find a vehicle with the right features that fit both my needs and budget. The whole experience was smooth and stress-free, and I felt confident in my decision thanks to her guidance. I absolutely love my CX-5 and am grateful for all the help I received. I would definitely recommend Napleton's to anyone looking for a vehicle, and I highly recommend working with Maryna if you get the chance

This place was Excellent!! Professional, Quality in Everything, Finesse in their people manner and general environment, Kind representatives, and down-to-earth, Friendly service.. I was shopping for a new Mazda online and at 3 dealerships..I drove over 20 miles to Napleton's Palatine Mazda pursuing the Model and Color that I wanted, which they had, and I was looking for Excellent Customer Service, which I did not find at my home suburban dealership, nor at another one I went to. The Salesman that assisted me in Palatine, Chris G., understood "great customer service," and he did everything possible to help me, with enthusiasm, intelligence, energy, and consideration. He enjoys his work and he sincerely likes, and wants to help people! Also, the Manager, Chase, greeted me immediately after I was talking with Chris, as you would hope and expect, but which does not happen at all other dealerships!! He was welcoming and nice, casually, which made me feel comfortable. In all our interactions, he distinguished himself by his approach and manner among other dealerships' Managers. Chase is quick to understand the customer. I noticed a couple of things that were optional, which I did not want, and he removed them without hesitation. He did his Very Best to extend the best possible offers and options and I felt confident of that quickly. Also, Victor, in Finance, is very professional, nice, patient, and helpful in handling the financial matters for the purchase. When you ask him questions or need an explanation for something, he gives you a straightforward and honest answer. I quickly and happily bought my car there and I left feeling like we were all friends because that is how they make you feel.

Parth was a great salesman. He made my experience really great. He had the car ready for when I got there and was very straightforward with me. He did all that he could to make it worth my time

Great quick and transparent service

Nice people from GM to sales to financing, no pressure sales, and a fair deal on my trade and purchase. Great experience.

They helped me choose and arrange the right car in just 2 days. Many thanks to Marina for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Marina, you’re the best!

This place is amazing! They helped us to choose and arrange a new car in just 2 days. Many thanks to Maryna for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Maryna, you’re the best!

Hey Mazda Palatine!! Jakub Wiatr -1679. Had a excellent experience with Jakub Wiatr service department very polite, pleasant and considerate. My very first time to acknowledge the value of our waiting time as customers. Never encountered this type of service anywhere else. Appreciate what you did Jakub!

Courteous, prompt and professional experience with the service department. Very thorough and detailed while also being efficient. Service cost for what was needed was a little higher than average, but the quality of service helped make up for that.