The best experience with our Mazda Agent Elijah. He really knows what customer wants and needs in details, all assistance and trust was so excellence and make you feel comfortable thats very important to me. You can tell from the door when he greet me as I was looking around he give me the best welcoming feeling that this the place to get a car.We start to get Mazda cx90 for my daughter and Mazda cx5 for me and the next step to get my younger daughter a mazda cx30 all 2026. We are Mazda Family .Thank you Elijah and to Mazda Palatine ...

The people here are very nice and we felt comfortable buying a new car with them.

I recently purchased my first car as a new driver—a 2018 Mazda CX-5—and I couldn't be happier with my experience at Napleton's. I visited the dealership twice, and both times the staff was welcoming, professional, and helpful. I had the pleasure of working with Maryna, who was incredibly kind, patient, and knowledgeable throughout the entire process. She took the time to understand what I was looking for and helped me find a vehicle with the right features that fit both my needs and budget. The whole experience was smooth and stress-free, and I felt confident in my decision thanks to her guidance. I absolutely love my CX-5 and am grateful for all the help I received. I would definitely recommend Napleton's to anyone looking for a vehicle, and I highly recommend working with Maryna if you get the chance

This place was Excellent!! Professional, Quality in Everything, Finesse in the People Manner & General Environment, Kind Representatives, and they are also down-to-earth and make the customers feel relaxed and comfortable, like family or friends... I was shopping for a new Mazda and I checked online, and at 3 dealerships..I drove over 20 miles to Napleton's Palatine Mazda pursuing the model and color I wanted, but Most Importantly-I was pursuing Good or Great Customer Service and trying to find the place that would know how to treat the customer well, in order to give them my business. I was immediately greeted by an enthusiastic, super friendly salesman, Chris, who understood "customer service," and did everything possible to help me with intelligence, energy, and patience. You could see he enjoys his work! Also, the Manager, Chase, greeted me immediately after I was talking with his salesman. He was welcoming and nice and distinguished himself, compared to other dealerships. He later joined us again when I knew which car I wanted. Chase is quick to understand the customer - he listens carefully and assesses intelligently and thoughtfully, and then does his very best to extend the best possible offers and options. And I noticed a couple of things that were Optional that I did not want and I told them, and they took them off without hesitation. I also want to commend Victor, in Finance, who is very professional, nice, patient, and helpful in handling the financial matters for the purchase. When you ask him questions or need an explanation for something, he gives you a straightforward and honest answer. I had a really positive experience there and left knowing I had gone to the right place. I felt like we were now friends ... I decided to buy the car that day, but I had to wait until the next day to bring in something I didn't have with me.

Parth was a great salesman. He made my experience really great. He had the car ready for when I got there and was very straightforward with me. He did all that he could to make it worth my time

Great quick and transparent service

Nice people from GM to sales to financing, no pressure sales, and a fair deal on my trade and purchase. Great experience.

They helped me choose and arrange the right car in just 2 days. Many thanks to Marina for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Marina, you’re the best!

This place is amazing! They helped us to choose and arrange a new car in just 2 days. Many thanks to Maryna for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Maryna, you’re the best!

Hey Mazda Palatine!! Jakub Wiatr -1679. Had a excellent experience with Jakub Wiatr service department very polite, pleasant and considerate. My very first time to acknowledge the value of our waiting time as customers. Never encountered this type of service anywhere else. Appreciate what you did Jakub!

Courteous, prompt and professional experience with the service department. Very thorough and detailed while also being efficient. Service cost for what was needed was a little higher than average, but the quality of service helped make up for that.

Family was in a pinch looking for a new car, and checked out a few dealerships. We tried the Mazda in Schaumburg, but the cars were messy on the inside-literally found cracker crumbs and half-empty water bottles in them. Luckily, we found a vehicle at Napleton's Palatine Mazda, and the experience was night and day. Their cars were noticeably clean and well taken care of. We got a great price on a CX-90 that included every feature we wanted. Parth helped us out and he was amazing—super friendly, very personable, and answered every question we had. He was also fast at responding to texts whenever we had a question, whereas the Mazda in Schaumburg never even called us back. The whole buying process was pretty quick and we are glad to have found the CX-90 we did.