Customer Testimonials
Had a great experience here working with Mark Semp and Joshua on the sourcing and purchase of my new (used, pre-certified) vehicle. They both helped make the buying experience less stressful and were very kind and easy to work with.
Maryna was very very helpful and helped provide one of those most comfortable and enjoyable dealership experiences I’ve ever had in my life and they were very fast to get me prepared to leave with my new car!
I am so excited about my new Mazda CX Hybrid! The young Lady, Kamilla was just excellent while she helped me though the car buying process! Kamilla is so knowledgeable about Mazda’s inventory! Hi highly recommend Kamilla to help you with your next purchase of a new Mazda!
I had a great experience purchasing my car this past weekend. Maryna was friendly, knowledgeable, and made the entire process smooth and stress-free. Highly recommend!
Service writer was great!
Went in for an oil change and diagnostic of my airbags. Team was friendly and informative about what to expect with my car going forward. I appreciated the thorough and professional service Frank and team delivered.
Buying a car can be an intimidating experience, especially when you're making such a big decision. From the moment we met Maryna, she made the entire process feel comfortable, informative, and pressure-free.
As a woman, I especially appreciate working with another woman who listened first, answered every question honestly, and never made me feel rushed or talked down to. She encouraged us to go home, think it over, sleep on it, and come back when we were ready. That alone told me she cared more about helping us find the right vehicle than simply making a sale.
She was ... Read More Google - Jun 27, 2026
Best experience at any dealership every time I step foot inside. Frankie helped me this time. He was great! Friendly. Patient.
Walter and team worked within my constraints to get me the best possible outcome. As far as car buying goes - it couldn’t have gone any smoother!
We have purchased a brand new 2026 Mazda CX-30 at Napleton’s Mazda in Palatine. It is such a great car to use for our family for many years to come. Want to thank Kamila for helping us out and guiding us through the sale process. Will definitely recommend this dealership to others and Kamila for doing such great work.
Buying a new car here was pleasant experience. Maryna was patient and helpful, she explained all my options and finally offered me a fair deal, hassle free and memorable, and will gladly recommend to my friends.
Just purchased a Cx-50 hybrid from Maryna at Napletons Palatine. She was super informative throughout the process and wanted to ensure I had a positive experience. I would recommend her for your car needs!
(Translated by Google) Excellent professionals. They always assist me in my language. Thank you. (Original) Excelentes profesionales Siempre me atienden en mi idioma. Gracias
They were very nice, mark was great!
The best dealership experience I’ve had. If you decide to go here ask for Maryna. Very satisfied with my purchase, as well as the overall experience. Friendly staff, good management, and good vehicles.
We received and excellent, caring service from Napleton Mazda in Palatine. Definitely will be back!
The staffs were very professional and friendly they got us in right away even though it was a short notice plus we got a free car wash after the service really appreciate it looking forward to doing business again...thanks again Frankie!
The best experience with our Mazda Agent Elijah. He really knows what customer wants and needs in details, all assistance and trust was so excellence and make you feel comfortable thats very important to me. You can tell from the door when he greet me as I was looking around he give me the best welcoming feeling that this the place to get a car.We start to get Mazda cx90 for my daughter and Mazda cx5 for me and the next step to get my younger daughter a mazda cx30 all 2026. We are Mazda Family .Thank you Elijah and ... Read More Google - Jun 6, 2026
The people here are very nice and we felt comfortable buying a new car with them.
I recently purchased my first car as a new driver—a 2018 Mazda CX-5—and I couldn't be happier with my experience at Napleton's. I visited the dealership twice, and both times the staff was welcoming, professional, and helpful.
I had the pleasure of working with Maryna, who was incredibly kind, patient, and knowledgeable throughout the entire process. She took the time to understand what I was looking for and helped me find a vehicle with the right features that fit both my needs and budget.
The whole experience was smooth and stress-free, and I felt confident in my ... Read More Google - Jun 5, 2026
This place was Excellent!! Professional, Quality in Everything, Finesse in their people manner and general environment, Kind representatives, and down-to-earth, Friendly service..
I was shopping for a new Mazda online and at 3 dealerships..I drove over 20 miles to Napleton's Palatine Mazda pursuing the Model and Color that I wanted, which they had, and I was looking for Excellent Customer Service, which I did not find at my home suburban dealership, nor at another one I went to.
The Salesman that assisted me in Palatine, Chris G., understood "great customer service," and he did everything possible to help ... Read More Google - Jun 4, 2026
Parth was a great salesman. He made my experience really great. He had the car ready for when I got there and was very straightforward with me. He did all that he could to make it worth my time
Great quick and transparent service
Nice people from GM to sales to financing, no pressure sales, and a fair deal on my trade and purchase. Great experience.
They helped me choose and arrange the right car in just 2 days. Many thanks to Marina for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Marina, you’re the best!
This place is amazing! They helped us to choose and arrange a new car in just 2 days. Many thanks to Maryna for her prompt assistance! All the paperwork was completed in just 15 minutes. Fast, efficient, and stress-free! Maryna, you’re the best!
Hey Mazda Palatine!! Jakub Wiatr -1679. Had a excellent experience with Jakub Wiatr service department very polite, pleasant and considerate. My very first time to acknowledge the value of our waiting time as customers. Never encountered this type of service anywhere else. Appreciate what you did Jakub!
Courteous, prompt and professional experience with the service department. Very thorough and detailed while also being efficient. Service cost for what was needed was a little higher than average, but the quality of service helped make up for that.
Family was in a pinch looking for a new car, and checked out a few dealerships. We tried the Mazda in Schaumburg, but the cars were messy on the inside-literally found cracker crumbs and half-empty water bottles in them.
Luckily, we found a vehicle at Napleton's Palatine Mazda, and the experience was night and day. Their cars were noticeably clean and well taken care of. We got a great price on a CX-90 that included every feature we wanted. Parth helped us out and he was amazing—super friendly, very personable, and answered every question we had. He was ... Read More Google - May 28, 2026
Called ahead to confirm a specific vehicle was available before driving approximately an hour to the dealership. Upon arrival, we located the vehicle on the lot ourselves, only to be told moments later that it had “just been sold to a vendor” 5–10 minutes earlier.
What made the experience frustrating was the immediate pivot into “let me show you what else we have on the lot” instead of acknowledging the inconvenience and wasted time.
I understand cars sell. That happens. But if a customer is actively on the way after confirming availability, there should be better communication and professionalism involved.
No ... Read More DealerRater - May 27, 2026
I had a fantastic experience at Palatine Mazda! Kamila was incredibly helpful, professional, and made the whole process smooth from start to finish. She answered all my questions, made me feel comfortable, and truly cared about helping me find the right vehicle. I’m extremely happy with my new Mazda BT-50 and couldn’t have asked for a better experience. Thank you again, Kamila, for the excellent service and support — it really means a lot! Highly recommend Palatine Mazda to anyone looking for a new car.
Great service. Knowledgeable & courteous staff.
Drove 5 hours to purchase my Mazda 3 turbo sedan and have no complaints! Sales manager Chase was able to hold the car until we got there, and Kamila helped us right away and was amazing! They made everything quick and easy.
I have been researching my next car purchase for 2 years now, waiting for my current car to finally be old enough to trade in. I was deciding between a CX50 Hybrid and a CX5. I walked into Napleton's Mazda and was promptly greeted by Chris Garcia, who pulled both cars up for me to compare side by side and drive both. Let me also add that my husband bought a car almost a year ago, and I shopped around with him to several dealerships. At many, the salespeople really didn't know much about the vehicles they were selling, ... Read More Google - May 22, 2026
Amazing experience, Parth did an amazing job showing us the vehicle and highlighting the beauty of Mazda. A clean simple day at the dealer.
I purchased a car from Napleton's Palatine Mazda last week. I couldn't be happier with my experience. I was upside down on my previous vehicle's loan, so I wasn't sure if I was going to be able to get into a new car with a reasonable payment. My salesman, Walter, was so incredibly helpful, knowledgeable, and kind. He got me into a new vehicle that I love at a reasonable monthly payment! I want to also give a shoutout the finance manager who helped me, Victor. Victor was also so helpful and kind. I couldn't ... Read More Facebook - May 21, 2026
Saw the CX-90 that I purchased online. I live in Wisconsin so I was skeptical of purchasing out of state. It was a used CPO with a clean car fax. I made an appointment to go and look at the Cx-90 and arrived on time. I saw a sales person right away. Her name was Kamila and such a great person to deal with. The car as described online. There was no surprises when I got there. I pointed out a few things on the car that needed attention and she asked her sales manager (Sevan who was also a ... Read More Google - May 21, 2026
Jacob is awesome!
I called Palatine Mazda yesterday requesting a same day appointment for an oil change. Upon arrival I was assisted by their Service Manager Frankie. I am 70 years old and have had my oil changed countless times, but the exchange I had with Frankie was unique. He personally sought me out in the waiting area at least three times to update me on the status of my car, answered my questions and concerns and walked me back to my car when the service was complete with a smile and wished me a great day. Almost forgot to mention the best part. ... Read More Google - May 21, 2026
Ask for Maryna! Excellent service and she was able to guide me thru the use of the functions of the dashboard and touchscreen! Bought a brand new car, and left with even license plates! They were able to give me the best payment schedule for an Hyrbid car in the area!
Thank you Chris Garcia for all your help and Victor too ! Happy with my purchase !
I purchased a car from Napleton's Palatine Mazda last week. I couldn't be happier with my experience. I was upside down on my previous vehicle's loan, so I wasn't sure if I was going to be able to get into a new car with a reasonable payment. My salesman, Walter, was so incredibly helpful, knowledgeable, and kind. He got me into a new vehicle that I love at a reasonable monthly payment! I want to also give a shoutout the finance manager who helped me, Victor. Victor was also so helpful and kind. I couldn't ... Read More Google - May 19, 2026
Peace of mind visit. Odd behavior from my car due to low battery. It gave me some scary lights for a short time. Frankie checked it out and did a nice professional job of confirming the checklist was all green. So few costs now a days are nominal. At least this one was reasonable
We reached out to Chris since he helped us with our last car and he was able to give my sister-in-law the best deal on her CX-90 lease. Best price in town! He was great to work with and very transparent. We can’t wait to work with him when our lease is over too! Thank you for all your help!
Parth Patel made the experience very very calm and great
Efficient, personable, and timely. Received a video of the car narrated by the mechanic. Solid experience. Car was done before promised time.
I had my car serviced at Napleton Mazda in Palatine yesterday. I was greeted promptly and professionally. I was provided with an estimate of the work. Shortly thereafter, I received a video of the inspection, with recommendations. There was no pressure, only recommendations. My car was finished on time, and had been washed. My interactions with Frankie were top notch. I will be back! Pricing was fair, with excellent service!
Great service and people there are very professional
Had an amazing experience here! My sales person was Parth and he went above and beyond helping us out to get the car that we wanted. At the end he explained everything in the car how the features work. All the staff members are very kind.
Great customer service by salesman Chris. The service was excellent, professional and timely. All my questions were answered with expediency. Previously I had found the car buying process to be unpleasantly tedious. This was not my experience at Mazda.
I'm impressed with the service I received at Napleton Mazda! The video update from the service bay tech Samuel to my phone was a nice touch. Thanks to Jakub, my service advisor, for making my first scheduled maintenance service experience a breeze! 👍 Also great seeing Chris in sales . Kudos to all.
Had an amazing experience at Palatine Mazda! Maryna was incredibly kind, patient, and helpful throughout the entire process and made buying my first car feel exciting instead of stressful. She took the time to answer all of our questions and genuinely cared about making sure we were comfortable with everything. The management team was also great and made the whole experience smooth and welcoming from start to finish. You can tell they actually care about their customers here. Couldn’t be happier with my new Mazda and I highly recommend this dealership to anyone looking for a car!
My experience was great! Parth made the whole process comfortable and smooth.
Nice follow up with customers as they wait. A virtual tour of your car explains a lot.
Very nice salesman and manager!
Parth was a pleasure to work with he was very detailed orientated very polite and his product knowledge was amazing he knew every little feature.
Absolutely wonderful service from Napelton Palatine Mazda and Parth Patel. Love my new car Cx5 seamless auto buying and excellent experience!!!
Bought a used 2023 Mazda3, had a good buying experience with Chris Garcia.
Mazda in Palatine has been great to work with. I especially liked interacting with Frankie and his transparency of the work recommended and the up front pricing.
Friendly, efficient, I love that they show a video of the inspection and point out service suggestions
Elijah C. was great to work with. Even though I didn’t end up purchasing from Mazda, he made the entire experience welcoming and easy to navigate. He took the time to walk me through my options without any pressure, and his follow-up and attention to detail really stood out. Exceptional service all around—I’d definitely recommend working with him.
Our sales consultant, Maryna, was extremely professional, helpful, patient, and very knowledgeable— she is a true credit to the Napleton-Mazda-Palatine organization. She answered all of our many questions, helped us navigate the digital complexities of our new 2026 Mazda CX-5 automobile, and she never exerted any pressure whatsoever. We went out on several test drives. She gets a gold star!!!
Jakub Wiatr was very friendly and greeted me with a big smile. He’s truly class act and great guy. Would recommend him to anyone
Thank you so much Parth! Such professional and welcoming) Happy with our purchase!!!!
Walter helped us out tremendously. Whatever questions we had, he answered patiently. He went over all of my options with me and he was very personable and his humor helped a lot. Loving my new CX5!! Thank you Walter you are the best!
We received the best service from their sales person, Mark, and their sales manager Sevan. Our other vehicle had some problems and needed another vehicle, but was on a budget. They worked with us to meet our needs and concerns. They gave an almost new vehicle for the least price! Thank you, Napleton Mazda Palatine!
A surprisingly painless car buying experience. My sales rep, Emir, was excellent, and the price was fair.
Had a great experience buying my car thanks to Emir and Parth. Both were professional, straightforward, and made the whole process smooth from start to finish. No pressure, no games—just honest help and great service. Really appreciate how easy they made everything. Highly recommend working with them if you’re in the market for a car.
Excellent customer service & experience!
I bought a 2026 Subaru WRX everybody was so welcoming and I was helped out by Peter and I believe Chris both of them were great. I highly suggest coming to this Subaru dealership. I didn’t feel rushed or pushed to make a purchase like I did in other dealers. They let me make my decision and he gave me time. I’m a first time buyer and I love the way they treated me and I also got a really good deal. I was telling my Family members about it and they also agree
Parth Patel is a really nice person and good salesman, happy to bought a car here
I had a great experience working with Parth to purchase my 2026 Mazda 3. Parth answered all my questions, was attentive to my needs, and had great communication throughout the process. I felt listened to and valued, unlike at some other dealerships. The location feels welcoming and relaxed. I am really enjoying my new Mazda!
Went in looking for a car, I got to work with Chris Garcia. He was super knowledgeable about the cars, worked within my budget and was able to wrap up the deal quickly. I highly recommend this location for your next car! Victor in finance was a pleasure to work with, overall a great experience!
I had a wonderful experience purchasing my cx-5. The sales consultant was very professional, knowledgeable, and patient. They answered all of my questions, explained the details clearly, and helped me choose the right car without any pressure. I truly appreciate the excellent customer service and the smooth, stress-free process. Thank you for making this purchase such a positive experience!
Bought a new CX-50 this week from Napleton. Kamila my sales rep was friendly, no BS, no pressure and great to work with! Transaction was painless, Donie in F&I was also no nonsense and efficient. Overall a really positive car buying experience - thanks!
My experience at Mazda in Palatine was outstanding. Not only did I receive precisely what I desired, but Parth played a pivotal role in facilitating the process. I am especially thankful for the courtesy and graciousness he extended to both my wife and me. We value the ongoing support we continue to receive from the Mazda family.
Maryna osipova was our sales contact. My wife couldn't be happier with her new to her 2023 Volkswagen Atlas Cross sport. Maryna was very professional and informative she made sure all of my wife's questions were answered. 10/10 experience we highly recommend Maryna if you're in the market for a new vehicle.
I recently had the pleasure of trading in my CX-9 for a CX-90. I call it a pleasure because the entire process was handled by Maryna—a wonderful person who truly knows her stuff. She was incredibly patient, as I had many questions for her, all of which she answered with expertise. Thank you so much for everything, Maryna, as well as to the entire team at Napleton Mazda Palatine. I highly recommend this place to anyone looking to buy or trade in a car. Thank you, Maryna
I highly recommend Maryna at Napleton Palatine Mazda. I bought a 2023 Mazda CX-5 from Maryna on 04/17. Maryna is a great person to work with. She is super friendly, knowledgeable, and had a very personable way about her. I hate buying cars and dealing with car salespeople, but Maryna was a completely different experience. I actually felt happy about my experience. Maryna should train other salespeople. She has changed the way I feel about car salespeople.I will certainly go to her again for another car. You should too