Customer Testimonials
A huge thank you to Marina for her excellent service and help with choosing and purchasing our car! ❤️ Marina was very professional, friendly, patient, and attentive throughout the entire process. She answered all our questions, listened to our needs, and made everything easy and stress-free. We truly appreciate her honesty, dedication, and genuine care for her customers. We are very happy with our experience and highly recommend Marina to anyone looking to buy a car! Thank you again, Marina, for your amazing work! 🌷
Mario Escobar was a fantastic sales associate at Napleton Subaru. Extremely knowledgeable and very helpful and I highly recommend him to help you find your next Subaru. Chris in finance helped me get the best price for my first Subaru. I am very happy and impressed with the exceptional service I received.
Glad I live nearby. Their work has been done in a timely manner and properly. My visits there have been a good experience. Lastly, their car wash does a fantastic job. pb
Had a great experience at Napleton’s Palatine Mazda! Big thanks to Chris in sales and Victor in finance for helping me get into my new vehicle. Both were professional, helpful, and made the whole process smooth and stress-free. I really appreciate them taking care of me and making sure everything worked out. Overall, great experience and I definitely recommend them!
These 5 stars are for Angel, who worked with us diligently to get everything we were looking for! Very kind and professional customer service. He took his time and was extremely receptive to our questions. Thank you Angel! I love the car!
I bought a 2026 Mazda CX5 and had a great buying experience, I worked with Lupe and Parth, they were so patient, helpful and made dreaded car shopping actually pleasant.
Nice place! Purchased my Mazda CX-5. Very professional salesperson and financial manager. Thank you, guys!!!!
I had been in conversations for multiple days about a Mazda CX-30 that I was told multiple times was eligible for the Costco discount program. As soon as we went to look at the final deal, it was now “only eligible for used 2026 cars”. Which isn’t true. I felt as though they were trying to take advantage of me and pushing extra fees in addition to the removal of the original deal. I wonder if this was due to being a young woman by myself, quite disappointing. I left and bought a car elsewhere for a better deal.
My husband and I purchased a pre-owned Mazda CX-5 and we love it! Mark was so helpful and knowledgeable about all the cars and also helped us get the best deal possible. I definitely recommend Napleton’s Mazda if you’re in the market for a pre-owned vehicle and if you can, request Mark.
Rammy at Subaru in Palatine was very patient, professional, and understanding throughout the process. He made purchasing my new vehicle a smooth and comfortable experience. Highly recommend! And a special shoutout to Chris in finance for making everything go smoothly! Thank you both!
Took car in for new tires. Thought they’d at least run it through the car wash. Disappointed that they charged a fee if you use a credit card. But the service there is top notched and friendly.
I had a great experience at Napleton's Palatine Mazda. Both their sales consultant, Parth, and their business manager, Donie, were a pleasure to do business with. They were very friendly, helpful, and professional. Just excellent customer service all around. Based on my experience, I would recommend this dealership.
Parth was super helpful in purchasing my new car!
I had a great experience at Palatine Mazda! Everyone was kind, and I never felt as though I was being pushed into unnecessary services. Chris Garcia was very helpful. He was patient, knowledgeable and demonstrated great professionalism. I am very happy with my purchase and grateful for the guidance I received throughout the process!
A huge thank-you to the entire team at Napleton’s Palatine Mazda for making my Mazda CX-90 purchase such a wonderful experience!
A special thanks to Scott for going above and beyond to help me get the exact car I wanted. He even drove two hours to bring it from another showroom and stayed until 9 PM to make sure everything was taken care of. His dedication and commitment to customer satisfaction were truly exceptional.
Donny also deserves a big round of applause for his outstanding customer service. The entire team made the process smooth and stress-free, offering me the best ... Read More Google - Oct 29, 2026
Horrible dealership. I called for a part. It was in stock. When I came to pick it up. It was not in stock. Coolant wasn't in stock. Lol. What kind of business model is this? Most probably they didn't want my business. 😄 No business provided, parts not in stock, and a 1 star review received. Who is running this circus?
We had a great experience at this Mazda dealership! Scott was very friendly, helpful, and attentive. He made buying our car and completing all the paperwork easy . We really appreciate his excellent service and how smoothly everything went. Thank you, Scott, for making the whole process such a pleasant experience! Highly recommend!
I had a great experience working with Scott! He was professional, friendly, and helpful throughout the entire car-buying process. He answered all my questions, made everything easy and stress-free, and helped me feel confident in my decision. I really appreciate his honesty and excellent customer service.
I had a great experience working with Parth at Mazda! He was very helpful, patient, and never pushy. He made the whole process comfortable and stress-free, and took the time to answer all my questions. I truly appreciate his professionalism and excellent customer service. Highly recommend him!
Ask for Lupe. He is very knowledgeable on the Mazda line and cars in general. He answered all of my questions and volunteered relevant information. I know I wasn’t the easiest customer, but Lupe always remained friendly and professional. He was a big part of my decision to buy the CX-5. I highly recommend him.
Lupe is a very knowledgeable about cars, not just the Mazda line of cars. He answered all of my questions and volunteered relevant information that I did not think of. I know I wasn’t the easiest customer, but he remained friendly and professional at all times. He was a big factor in my decision to buy the CX-5. I highly recommend him.
I had a good experience getting my first new car, very nice and friendly people
Working with Lupe on a very nice used car. He was reliable and helpful throughout the process. Would highly recommend him and this dealership.
Had a great experience at Napleton’s Palatine Mazda! Maryna was amazing, super friendly, helpful, and professional. She made the whole process easy and enjoyable. Highly recommend her!
I bought a 2026 Miata here on August 8. I kept my plates, so the license transfer fee should have been $25, but I was charged $151 for license and registration, an overcharge of $126. I asked for a refund that same day and was told it would be mailed in about two weeks. I followed up twice, sent an email on September 11, and then sent a written demand on October 5 with an October 19 deadline. As of October 20, I’ve received no refund and no response. Check the fees on your contract against the official state amounts before you sign.
Purchased my Mazda CX-50 with Maryna and she was great. Very nice and helpful, she knew a lot about the cars and answered all my questions. Would recommend her if you are looking for a new car.
wonderful process working with Scott he handled everything so quick and with so much care! im so beyond happy with my Mazda experience and will be a long time customer!😁
Lupe was super helpful for me getting my car! No BS, and listened to our needs
I had a wonderful experience purchasing my Mazda! The dealership was welcoming, professional, and made the entire process smooth and stress-free. Marina was absolutely amazing! She was friendly, patient, helpful, and attentive to every detail. She made me feel comfortable, answered all my questions, and made the whole experience enjoyable. I truly appreciate her excellent customer service and the time she took to help me find the right car. I highly recommend this dealership and especially Marina to anyone looking to purchase a vehicle. Thank you for making this such a positive experience!
I walked out of many lots due to rude salesmen—but that did not happen here! Angel was fantastic, and he’s such a great new addition to their team!
We live in the city but make the trek out to Palatine anytime our car needs service because their team cannot be beat! When taking our car in last month, we were helped by Frankie who I can’t recommend enough. He was kind, knowledgeable and made our experience there another 10/10. Thank you so much Frankie for all of your help!
Low pressure and found exactly what I was looking for at a price that worked. Maryna is the best and remains extremely helpful after the sale. Best car buying experience I’ve ever had.
I recently upgraded my older Mazda to the new hybrid model and the entire experience with the sales team was absolutely stellar! A special shout out to Maryna, who made the transition seamless and stress-free. She was incredibly patient, knowledgeable and truly listened to what i was looking for rather than just trying to make a sale. She guided me expertly so that i got the best value and configuration that suited my needs. Highly recommend working with her and the whole team.
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Fantastic car-buying experience from start to finish! A huge kudos to Mark Semp, who did an outstanding job throughout the entire process. From the initial test drive all the way to handing us the keys, he was professional, knowledgeable, friendly, and never made us feel pressured.
Mark made the whole experience smooth, straightforward, and genuinely enjoyable. He took the time to answer our questions, made sure we were comfortable with everything, and really went above and beyond.
One of the best car-buying experiences we’ve had. Highly recommend—and if you go, ask for Mark! Thank you again for the ... Read More Google - Oct 7, 2026
Parth in sales and Donny in finance were great. Made the process of buying a car simple and easy.
“Had an incredible experience buying my car at Napleton Mazda in Palatine! Even though I wasn’t buying a brand-new 2026 model, Maryna still treated me with so much care and attention. She was truly amazing—warm, knowledgeable, and informative, keeping the whole process short, sweet, and completely seamless. Highly recommend working with her!" Thank you again Maryna for all your help!!
I don’t know if I would come back here to buy a car… I got a used car about 1 month ago and I do love the car. Just a few complaints about the experience. Damage to one of the rims was not disclosed and yes It is on me to examine the vechile however I had to test drive and pick up the vechile when it was later in the evening. When I was driving in the daytime I noticed a Hugh scuff and damage on one of the rims that was not mentioned. I also was only given ... Read More Google - Oct 1, 2026
Great customer service Parth! He made the process of buying a car smooth and easy!
Great all around experience.
Parth is extremely knowledgeable, helpful, trustworthy, and patient in dealing with us. Our preferred color was not there so he stayed late to arrange for the purchase of a blue Mazda CX-30, which arrived at the dealership the very next day. He was excellent from start to finish.
Parth is awesome and helped us all the way to the end. He also made sure we get the color we wanted. We love our Dark Blue CX-30. Thanks
I had such a great experience buying my 2023 Mazda CX-30! Mark was friendly, knowledgeable, and made the entire process easy and comfortable. He was especially great during the test drive, taking the time to show me how everything worked and answering all of my questions.
Donny in finance was also wonderful to work with. He was very friendly and straightforward, and I really appreciated his honest opinion about which additional coverage made sense for me and which I really didn’t need. I never felt pressured, which made the whole experience that much better.
My dad came with me and ... Read More Google - Sep 28, 2026
Chris was great to work with and we would highly recommend. He’s patient, helpful and non-judgmental when it came to requests. This was my first Mazda purchase. I came in with questions post sale and Victor and Chris were able to answer promptly.
Outstanding customer service from our salesman, Parth, who was extremely knowledgeable about the vehicle, as well as Savon the sales manager, and the finance department! We were so impressed with the service we received when my daughter purchased her car here just a week ago that I came back and purchased a vehicle for myself! Unfortunately, I couldn’t get the same level of customer service and honesty from our local Mazda dealership, so I was willing to drive an hour and a half to come here. It was absolutely worth the trip!
From start to finish, everyone was professional, ... Read More Google - Sep 24, 2026
I recently bought a Mazda 3 from the guys at this location and the experience could not have been easier! Everyone was super efficient and willing to work with my budget and help me find exactly what I was looking for in a vehicle! Mark and Sevan were not only fun to work with, but didn't make me feel pressured into buying! They also stayed late to finish the buying process because my schedule is so hectic and they seemed happy to do so, which was super helpful to someone who has a difficult time finding the time to go ... Read More Google - Sep 23, 2026
Chris was top notch.
I was disappointed with my experience at this dealership, especially because I came in as a referral. My sister and brother-in-law had recently purchased a Mazda from the dealership and recommended their salesperson, so I felt comfortable reaching out when I was looking for my next vehicle.
I contacted Chris Garcia ahead of time and explained that I was hoping to come in around 6:30 PM. I was told he would be ready for me and that they would have written numbers prepared when I arrived. I was also communicating with someone named Jerry regarding the visit, only to later realize ... Read More Google - Sep 9, 2026
have a clickbait car on their website. Just to call in to know its not available.
Mark did an amazing job showing the vehicle and provided xxxxxxand con’s of the vehicle. Did nice job following up. This 5-star 100% rating is for Mark. Great experience and if you are looking for a vehicle see Mark. He does good job with follow up.
Very rough experience with finance team. Terrible with follow up even though he said call me any time if you have question. Yet he has not responded to my 2 voicemail.
GM Malik did good job with follow up. Over all great experience and be ready to ask all the questions to finance team so ... Read More DealerRater - Jul 31, 2026
The car seems okay, but I was yelled at by the finance manager after I realized they had lied about there being no shift knob on the car. I simply asked if they could either lower the price slightly or replace it. They did replace it, but not before I was yelled at because they were upset about losing money on the vehicle.
Initially, they told me they would be able to match my credit union's interest rate. However, they later told me the best rate they could offer was 14% because I had only had credit for two years. ... Read More Google - Jul 23, 2026
They are always very nice and professional. Their prices are fair .I will go back.
Very unprofessional and bad customer service
Absolutely terrible experience. I had an appointment scheduled to purchase a vehicle, took time out of my day, and drove all the way to the dealership, only to be told that the car had already been sold. Not a single phone call, text message, or email to let me know before I arrived. This is extremely unprofessional and shows a complete lack of respect for customers and their time. If you can’t even notify someone that a vehicle is no longer available before their scheduled appointment, you seriously need to improve your customer service. I would not recommend this ... Read More Google - Jul 6, 2026
They book appointments for us,when we come for pick up,they told us is sold. Very unprofessional and rude..
To much pressure
I had a very disappointing experience with this dealership. Earlier in the week, I test drove a vehicle and worked with a salesperson named Emir. I made it very clear that I intended to purchase the vehicle and that my father and I would be making a nearly two-hour trip to the dealership. I also explained that my father is elderly, so making the drive was not a small undertaking.
The morning of our appointment, Emir texted me to confirm that I was still coming. I replied that I would arrive around 11:30 a.m. When we arrived, another salesperson informed ... Read More Google - May 31, 2026
Called ahead to confirm a specific vehicle was available before driving approximately an hour to the dealership. Upon arrival, we located the vehicle on the lot ourselves, only to be told moments later that it had “just been sold to a vendor” 5–10 minutes earlier.
What made the experience frustrating was the immediate pivot into “let me show you what else we have on the lot” instead of acknowledging the inconvenience and wasted time.
I understand cars sell. That happens. But if a customer is actively on the way after confirming availability, there should be better communication and professionalism involved.
No ... Read More Google - May 28, 2026
Called ahead to confirm a specific vehicle was available before driving approximately an hour to the dealership. Upon arrival, we located the vehicle on the lot ourselves, only to be told moments later that it had “just been sold to a vendor” 5–10 minutes earlier.
What made the experience frustrating was the immediate pivot into “let me show you what else we have on the lot” instead of acknowledging the inconvenience and wasted time.
I understand cars sell. That happens. But if a customer is actively on the way after confirming availability, there should be better communication and professionalism involved.
No ... Read More DealerRater - May 27, 2026
I had my car serviced at Napleton Mazda in Palatine yesterday. I was greeted promptly and professionally. I was provided with an estimate of the work. Shortly thereafter, I received a video of the inspection, with recommendations. There was no pressure, only recommendations. My car was finished on time, and had been washed. My interactions with Frankie were top notch. I will be back! Pricing was fair, with excellent service!
Absolutely ridiculous service. Came in for a simple oil change ( I had a appointment) and waited over 2 HOURS with barely any communication or apology. On top of that, they randomly added an extra $14 charge without properly explaining it. Feels like they just look for ways to squeeze more money out of customers. Total waste of time and very unprofessional experience. I will not be coming back
Nice follow up with customers as they wait. A virtual tour of your car explains a lot.
I am new to the Mazda family. The service light went on so I made an appointment with the dealer. The person on the phone said the 15k service was oil change + tire rotation, around $160 more or less. When I got there for the appointment, I was told that much more was involved— like $600 worth of stuff. I felt like I was at my wife’s Lexus dealer. So I’m disappointed and will think twice before going back.
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KRIS ---- There's no way to hit reply to the response I received from Kris. Kris didn't leave me ... Read More Google - May 7, 2026
If you speak to Joshua, you’re gonna have a very bad experience. Trying to buy a used car and guy only talking about if a car smells good or not.
A surprisingly painless car buying experience. My sales rep, Emir, was excellent, and the price was fair.
I had a very frustrating and disappointing experience with this Mazda dealership.
A few months ago, I purchased a used 2024 Mazda CX-90 from them. During the inspection before purchase, I clearly noticed that the tires were in poor condition. However, the salesperson assured me that the tires were in great shape and even stated that their policy is to replace tires if the tread is below 50%.
Fast forward just about 3 months and roughly 3,000 miles later, I came back for my first oil change. During the service inspection, I was told that all four tires are in terrible condition and must ... Read More Google - Apr 24, 2026
Terrible..been buying cars at different dealers my whole life...never been treated this bad anywhere...ask and I'll share my story...otherwise just like they told me..."sorry, you should have known"..absolutely the worse business experience
I had a very disappointing and concerning experience with this Mazda dealership, and I feel obligated to warn others.
A few months ago, I purchased a used 2024 Mazda CX-90 from this location. During my pre-purchase inspection, I specifically pointed out that the tires appeared to be in poor condition. The salesperson explicitly assured me that the tires were in good condition and even stated that the dealership replaces tires if tread is below 50%.
However, after only about 3 months and approximately 3,000 miles of driving, I returned for my first oil change. During the service inspection, I was informed that all four ... Read More Google - Apr 14, 2026
Told them what stock number I wanted to see. Confirmed what time I would be there, hours in advance. Arrived and wasnt shown the vehicle I wanted to see. They tried to show me the unit in the showroom but battery was dead so they couldnt get doors open. How do you have a dead PHEV inside the showroom with outlets within arms reach?
Anyway, they never took me to see the vehicle I specifically scheduled time to look at. They did want to sit down and discuss my budget though.
Total waste of time with these people. Dont waste ... Read More DealerRater - Apr 7, 2026
Nice services, i feel comfortable with car service and workers atencion. Any cuestion they was professional on help me.
I had an amazing experience at the dealership from the point of researching to the buying process. I had to downsize my Jeep for personal reasons. From the moment I stepped into the dealership, the staff made me feel welcomed. Chase, Parth, and Lupe answered all my questions and were super friendly. Chase went above and beyond to make sure I got both the best deal for my trade in and the payment that I was looking for. He’s a rockstar. Victor in Finance was also super helpful and great in explaining everything! Super happy with the purchase of ... Read More DealerRater - Mar 31, 2026
Awful, don't come here for service. They charge you Porsche rates without any of the amenities, and don't even have the courtesy of explaining faults or scope of work. Frankie Takaki is like a broken record if you want to hear anything other than "we don't know", not an ounce of effort to go off script. The technicians also don't document their work, so you don't know what they find and touch before you need to take your car back.
All that not to mention the lies. When they tell you the price ... Read More Google - Mar 28, 2026
They will force the ikon connect tracking system on you and charge you for it. Even after you tell them you don’t want it and they will say they can’t remove it.
This dealer strives on ripping you off with unnecessary maintenance and repairs with crazy inflated prices. First time I called them in January to scheduled an appointment regarding bad thermostat which was stuck open and explained that the car is not heating up properly and the the temperature drops on highway, the lady on the phone explained to me that it's a widespread Mazda issue and that it's covered under special warranty and scheduled an appointment for me. I came there next day spent 1.5 hours waiting just to hear that since there is no DTC code being present ... Read More Google - Mar 4, 2026
Flew in from Colorado in September of 2024 to purchase a 2022 CX9 Mazda Certified SUV. I question the quality of the certification process as the turbo ended up being blown on the vehicle at the time of purchase and was replaced, air/cabin filters not replaced (acorns and leaves), fuel pump had to be replaced shortly after purchase, the hvac unit has had multiple repairs (During one of the repairs a concern about the physical alignment of the vehicle was mentioned as parts were not lining up properly), and now dealing with exhaust smells in the cabin. To say that I ... Read More Google - Mar 3, 2026
My wife and I went in to purchase a certified pre-owned Cx-90. The salesman showed us that it was flagged as certified on CarFax and went over all the benefits and then when it came to numbers made us aware that a $1,349 fee for maintenance including CPO warranty was due, having last April bought a certified CX5 from Mazda Libertyville this through a major red flag because no such fee occurred on that purchase. Upon further questioning and research I found that this is not the case and is not allowed. There is no disclaimer or warning on their website ... Read More Google - Feb 22, 2026
Wouldn't recommend doing business. Forces to use their financing at inflated rates. Go somewhere else...literally anywhere else In response to manager: I asked if you could take off the $400 charge for the theft protectant, did not ask for anything off of the vehicle... I was, verbatim, told that "I could not buy the car unless I financed through Napletons Palatine Mazda. They said it is your POLICY to not accept financing from out of state buyers, ONLY to have them finance in house.
My experience with this deal underperformed any other dealer experience I have had in the past. It started with the fact that the person I spoke with was not the person who would be selling the car. Yet rather was an online sales advisor. Upon walking into the dealer, we got a car salesman who had no knowledge of our planned arrival. Very contradictory compared to the information I was provided via text communication.
We arrived at 5:45 pm and then proceeded to deal with the fact that the car we called about and intended to buy had a dead battery. ... Read More Google - Feb 8, 2026
Disappointed that at 63,000 miles on my 2020 CX-5 I need to replace my timing cover & oil pan at a cost of $2,220. First time Mazda owner. Always owned Toyotas & Hondas for 40 years without any issues.
We met Marina right away as we get into the door. She was very friendly and professional. She gave us a lot info about different mazda models and helped to compare and choose the better one for our needs. We are very grateful for her excellent work. Thanks.
Waited 15 minutes at the center desk to talk to someone in sales (no one was standing there but that’s where I was told to wait by the service dept). Not one person even acknowledged me even after walking in and out of the office. After 15 minutes I walked right out.
Mostly terrible experience. Recommend you go somewhere else. Recently purchased a certified Mazda CX-5 from Napleton's Palatine Mazda. The car was in fantastic shape, and Maryna, our sales person was exceptional with her kindness and knowledge of the product. The reason for the 1 star is the 'bait and switch" tactics used by the manager Chase. (Heavy sigh) The vehicle was advertised as a certified vehicle at one price. When the numbers showed up from the manager, I was told I would have to pay approximately $1800 more for the certification. In addition, there were add-ons for a maintenance plan ... Read More Google - Dec 18, 2025
Horrible experience! Read the low ratings before deciding to visit this location.
My fiance and I went in to look at a 2026 Mazda3. We had told the salesman, Walter, that we had been to the Schaumburg location and checked out a 2025 Mazda3 before and we were really interested in that car but because we are closer to the Palatine location we decided to go in to look at the 2026. Because the 2 are basically the same we just wanted to talk numbers. Walter was pissed. We asked him to break down the numbers and what the APR would look like. Instead ... Read More Google - Dec 5, 2025
Good dealership. Salesman Daniil was very nice and helpful, made purchase easy to complete. Recommended
Very rude and lots of unprofessionalism from Victor's behalf (from finance) when trying to ask questions pertaining something outside of his department. The operator forwarded my call to him -- I had asked for the accounting office, not the finance office. Victor insisted he would take a message for the proper department for me but I wanted immediate assistance/to speak someone directly at that moment.
He would not allow me finish a sentence or ask questions pertaining to the invoice I needed as he cut me off several times -- which I understand, it was not his department ... Read More Google - Oct 28, 2025
Girl to girl: I did not have a good experience here at all. From the start, I was anxious and made it clear to the salesperson (Alex) that I did not want to sign anything until we agreed on numbers. I visited on Saturday, 9/27/25, and returned Monday, 9/29/25, to continue the conversation.
I test-drove two cars but was most interested in the 2025 Platinum Quartz Preferred CX-5. When we sat down to discuss pricing, Alex kept assuring me that nothing would need to be signed yet. Despite this, he asked me to sign a privacy agreement to run my credit even though ... Read More Google - Oct 23, 2025
Very good costumer’s service.Jacob was very helpful person.They are very good with time and recommendations.
Palatine Mazda had plenty of cars and I was offered a satisfactory deal. The downside is that there was way too much standing around and waiting and the process should not take as long as it did.